Shipping & Returns
🌟WE NOW SHIP SAME OR NEXT DAY for all scrubs and creams (provided we are not backordered).
Currently we ship both domestically and internationally to most locations.
We fulfill scrubs and creams on location. For Accessories and Apparel see the "Accessories and Apparel" section.
Creams And Scrubs
DOMESTIC SHIPPING: During cooler months, we typically ship out the same or next day depending on the size of the order. We use Pirate Ship as our shipping system, so rates are calculated based on the weight of the product and which zone you live in.
INTERNATIONAL SHIPPING: All international customers are responsible for paying their own governments customs and tariffs. Taxes and customs fees and paperwork are the buyer's responsibility. There may be restrictions on some products, so you will need to understand what is allowed to be imported and what isn't. Please note that it is not possible for us to know all the various duties/taxes for each country, and that this will be your responsibility for payment. MomOnTopShop is also not responsible for any delivery delays or problems due to customs. It hasn't happened often, but it has happened.
PAYMENTS: All credit payments must run through our website, please. This is a security measure. Please dont ask us to accept credit over the phone or email.
RETURNS: We don't accept returns but we love our Mom On Top Shop family and will always work with you to figure out a solution. If there is a quality issue with your order or anything that is our fault, please contact us immediately. We will get back in touch with you immediately. We want you to be ecstatic with your purchase, and if there's an error on our part, we'd be happy to reconcile any problems.
If for any reason there is a mix up or mistake on our part, please contact us at info@MomOnTopShop.com as soon as possible with any questions.
CAN I PICK UP ORDERS? Not at this time as we do not have a retail location.
DAMAGED SHIPMENTS: If your package does not arrive in acceptable condition please contact us right away. We package everything with care to insure safe transport.
Accessories and Apparel
We work with a 3rd party to fulfill accessories and apparel. These items will ship independently of our scrubs and creams.
Printful Policies Your Store Should Copy
To make your life easier here’s a list of policies (all matching Printful’s!) that you can use for your store. Use it, lose it, change it, or keep as is—all up to you!
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful's production footage to see how we fulfill specific products.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [insert your support email here]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!